Q1: Can I request a sample order for the LED high bay light?
Yes, we welcome sample orders to test, evaluate, and check the quality of our lights. Mixed samples are fully acceptable.
Q2: What is the typical lead time for orders?
Samples require 3 to 5 days, while mass production generally requires 1 to 2 weeks for larger standard order quantities.
Q3: How are the products shipped, and how long does delivery take?
We typically ship packages via trusted global couriers like DHL, UPS, FedEx, or TNT. It typically takes about 3 to 5 days to arrive. Alternative air cargo and sea freight shipping modes are also optional.
Q4: What is the standard ordering process for the LED light products?
First, communicate your specific requirements or lighting application. Second, we will output a custom quotation based on your needs. Third, you confirm the samples and provide a deposit for the formal order. Fourth, we queue the order and initiate production.
Q5: Do these industrial LED products come with a warranty?
Yes, we offer an extensive 2 to 5 years warranty depending on the selected product specifications and driver configurations.
Q6: How do you address and handle product defects?
Our products are manufactured under a strict, comprehensive quality control system, keeping the overall defective rate under 0.2%. Within the warranty period, we will send replacement units along with new orders for small quantities. For batch defects, we will repair and return them or discuss the optimal solution depending on the specific situation.
Ledlot Lighting
