Frequently Asked Questions
What are the available payment terms for orders?
For samples, we require 100% payment in advance via Bank TT. For bulk orders, a 30% deposit is required, with the remaining 70% balance settled before shipment.
How long is the delivery time for samples and bulk orders?
Sample orders typically take 3-7 working days. Bulk orders usually require 30-40 working days depending on the quantity and specifications.
Which shipping methods do you support?
We offer shipping by Express (DHL, UPS, Fedex - 3-5 days), Air Cargo (5-7 days), or Sea Freight for large and non-urgent orders. We can also work with your assigned shipping agent.
What is your warranty policy for these LED lights?
We offer standard 1, 2, 3, or 5-year warranties based on your specific request. If any quality issues occur within the warranty period, we provide free replacements.
How do you ensure the quality of the lamps?
All lamps undergo rigorous 100% reliability testing, including a 24-hour continuous lighting test. We perform a secondary check after cooling to ensure every unit works perfectly before shipping.
Do you provide OEM or customization services?
Yes, we offer comprehensive OEM services, including custom logo printing on products, personalized retail box packaging, and specialized engineering support for unique requirements.