Q1. What's ur products range?
1. Indoor: track lights, wall washer lights, recessed lights, spot lights, downlights, etc.
2. Outdoor: flood lamps, street lamps.
Q2. Do you have any MOQ limit for led light order?
A: Low MOQ, the price can also be negotiable according to your quantity.
Q3. How do you ship the goods and how long an order does it take to arrive?
A: We usually ship by DHL, TNT or FedEx. It usually takes 3-5 days to arrive.
- Sample order: normally within one week, they can be sent to you.
- Bulk order: usually takes 7-15 days after confirmed payment.
Q4. How to proceed an order for led downlight?
A: Firstly let us know your requirements.
Secondly We quote according to your requirements (dimension, Qty, LED chips, brand Drivers, CCT, Wattage)
Thirdly customer confirms the samples and places 30% deposit for formal order.
Fourthly We arrange the production.
Q5. What about warranty?
A: 3-5 years warranty provided.
Q6. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.